1 Introduction
Welcome to the 1xn Privacy Policy. We believe that every user's personal information belongs to them, and protecting it is our responsibility. 1xn is a trusted online gaming platform that has been providing safe and transparent services to millions of users across Bangladesh.
This Privacy Policy ("Policy") explains what types of information 1xn collects, why it is collected, how it is used, and the steps we take to protect your data. This Policy applies to the 1xn website, mobile app, and all other services.
By using 1xn's services, you are considered to have agreed to this privacy policy. If you have any objections, please contact us before using our services.
This privacy policy has been prepared in accordance with applicable data protection laws and regulations in Bangladesh.
2 What Information We Collect
Certain information is collected when you register and use services at 1xn. The table below clearly outlines the types of data collected and the purpose for each.
| Data Type | Example | Reason for Collection |
|---|---|---|
| Identity Information | Name, date of birth, national ID number | KYC verification and age confirmation |
| Contact Information | Mobile number, email address | Account verification and support communications |
| Financial Information | Mobile banking number, transaction history | Deposit and withdrawal processing |
| Technical Information | IP address, browser type, device information | Security & Fraud Prevention |
| Usage Data | Gaming history, login times, preferred games | Service Improvement & Personalized Experience |
1xn only collects information that is necessary — nothing more. Your data may be collected directly from you (at registration), automatically (via cookies and tracking technologies), and in some cases through third-party verification agencies.
3 How Your Data Is Used
1xn uses collected data only for specified purposes. All purposes for which your data is used are clearly stated below in accordance with our privacy policy.
- Account Management: Your information is used to create, verify, and secure your account.
- Transaction Processing: Your information is required to complete all financial transactions, including deposits and withdrawals.
- Customer Support: Our support team uses relevant information to resolve your issues and answer your questions.
- Fraud Prevention: Technical data is analyzed to detect suspicious activity and protect your account.
- Service Improvement: Gaming and browsing data is analyzed to improve the overall user experience.
- Legal Obligation: To comply with applicable laws and provide necessary information to regulatory authorities.
- Promotional Communications: Only to inform you about bonuses and offers, provided you have given your consent.
1xn never uses your information for advertising sales or any third-party commercial purposes.
4 Cookies & Tracking Technologies
1xn uses cookies and similar tracking technologies on its website and app. Full details on how cookies are used are provided below as part of this privacy policy.
- Essential Cookies: Essential for maintaining login sessions and ensuring security. These cannot be disabled.
- Performance Cookies: Used to monitor site speed and performance.
- Functional Cookies: To remember your preferences and settings, such as language or theme.
- Analytics Cookies: Helps improve our services by analyzing user behavior.
Most browsers allow you to manage or disable cookies. However, disabling certain cookies may affect the proper functioning of some site features.
Disabling essential cookies may prevent you from logging in or completing transactions.
5 Data Sharing & Disclosure
The 1xn privacy policy is clear — we do not sell your data. However, in certain limited circumstances, information may be shared.
- Payment Processors: Necessary information is shared with authorized payment service providers to process deposits and withdrawals.
- Legal Obligation: Information may be disclosed to relevant authorities under a court order or government directive.
- Fraud Prevention: Information may be shared with regulatory authorities to prevent illegal activity.
- Technology Partners: Limited data is shared with trusted service providers for site operations and security, under strict confidentiality agreements.
Your data is never shared for any purpose beyond those listed above without your prior consent — this is a core commitment of the 1xn privacy policy.
6 Our Data Protection Measures
1xn follows industry-standard security practices to protect your information. This section of the privacy policy outlines our security framework.
- 256-bit SSL Encryption: All data remains encrypted, from site access through to every transaction.
- Firewall Protection: Our servers are protected by advanced firewalls that block unauthorized access.
- Regular Security Audits: Independent security experts regularly audit our systems.
- Two-Factor Authentication (2FA): 2FA is available to add an extra layer of security to your account.
- Restricted Staff Access: Only trained and authorized staff are permitted to access user data.
- Data Backup: Data is backed up regularly to prevent any risk of loss in the event of a technical failure.
However, no transmission over the internet can be guaranteed to be completely secure. Keep your password strong and never share it with anyone.
7 Your Data Rights
Under 1xn's privacy policy, you have a number of rights over your own data. You may exercise these rights at any time.
- Right to Access Your Data: You have the right to know what information we hold about you.
- Right to Rectification: You may request corrections if any of your information on record is inaccurate.
- Right to Erasure: You may request deletion of your data in certain circumstances, unless we are required to retain it by law.
- Right to Restrict Processing: In certain cases, you may request that the processing of your data be restricted.
- Right to Withdraw Consent: Consent given for promotional communications may be withdrawn at any time.
- Right to Lodge a Complaint: If you have any concerns about data protection, you can contact us directly.
To exercise any of these rights, please contact our support team. All requests will be responded to within 30 business days of receipt.
Data-related requests are only processed after identity verification, for security purposes.
8 How Long Is Data Retained
1xn does not retain data longer than necessary. Details on data retention periods are outlined below as part of this privacy policy.
- Account Information: For as long as the account remains active, and for the legally required period after closure.
- Transaction Details: Typically retained for 5–7 years in accordance with financial regulations.
- Technical Logs: Generally retained for up to 12 months for security purposes.
- Gaming History: Until account closure, and for an additional period as required by law.
- KYC Documents: Retained for a specified period after account closure as required by law.
Once the retention period expires, data is securely deleted or anonymized.
9 Privacy of Minors
1xn strictly does not collect information from anyone under the age of 18. This is a core part of our privacy policy and responsible gaming commitment.
- Age is verified at the time of registration.
- If a user is identified as being under 18, their account will be closed immediately.
- If a parent or guardian discovers that their minor child is using 1xn, we ask that they contact us immediately.
If any data belonging to a minor is collected inadvertently, it will be deleted immediately. For more details, Responsible Gaming View the page.
10 Privacy Policy Updates
1xn reserves the right to update this privacy policy, in part or in full, at any time. You will be notified of any significant changes.
- For significant changes, notice may be sent to your registered mobile number or email address.
- Continued use of the service after any changes will be considered acceptance of the updated privacy policy.
- The date of the latest update will always be displayed at the top of this page.
- If you object to the updated policy, please submit a request to close your account.
Check back on this page regularly to stay up to date with 1xn's latest privacy policy.
11 Contact Us
If you have any questions, comments, or requests regarding this privacy policy or your data, please get in touch with us. The 1xn support team is always ready to help.
- Email: [email protected]
- Support Hours: 7 days a week, 24 hours a day.
- Response Time: Responses are typically provided within 24 hours.
For quick answers to common questions, visit our FAQ Page View.